Shangri-La Rasa Sayang, Penang
Jalan Batu Ferringhi, Kampung Tanjung Huma, 11100 Batu Ferringhi, Penang, Malaysia
4.9/5
100% of guests recommend
Description
Shangri-La Rasa Sayang, Penang is a five-star beachfront resort nestled along Batu Feringgi Beach in Penang, surrounded by extensive lush tropical gardens and brimming with authentic Malaysian charm. The resort features 303 guest rooms designed in the traditional Minangkabau architectural style, divided into two wings: the Rasa Wing and the Garden Wing. Rooms offer either sea views or tropical garden views, each with a private balcony.
The resort boasts a lagoon-style swimming pool, CHI, The Spa (Shangri-La’s signature spa), and a variety of distinctive restaurants and bars, including Feringgi Grill fine steakhouse and Spice Market Café buffet restaurant. Approximately a 20-minute drive from George Town, Penang, and a 45-minute drive from Penang International Airport, it is a popular beach getaway in Penang, ideal for family and couple leisure vacations.
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Rules
Check In
15:00
Check Out
12:00
Hotel Policies
Check-in & Check-out
Check-in Time: After 15:00
Check-out Time: Before 12:00
Front Desk Service: 24-hour front desk
Check-in Requirements: Guests checking in must be at least 18 years of age.
Deposit Policy
- Deposit: A deposit will be collected upon check-in at RM300 per night, calculated based on the total length of stay.
- Accepted Payment Methods: Credit card, cash.
- Deposit Refund: The deposit will be refunded to the original payment account after check-out. It generally takes 2–4 weeks for the funds to arrive, subject to the bank’s processing timeline.
Children & Extra Bed Policy
- Children Stay: Children of all ages are welcome.
- Adult Rate Policy: Guests aged 12 and above will be charged as adults.
**Children's Breakfast Charges**
- Up to 2 children under 7 years old enjoy complimentary breakfast when accompanied by a paying adult. 50% discount applies for children aged 7–11. Reference price for adult breakfast: approximately MYR107 per person (price subject to change, please check with the hotel front desk).
- Baby Cot: Complimentary baby cots available, subject to availability. Please contact the hotel in advance for reservation.
- Extra Bed: Extra bed service is available at RM295 per person per night, payable on-site.
- Room Occupancy Limit: The maximum occupancy per room is subject to the limit stated for each room type. Please consult the hotel for additional guests.
Smoking Policy
The resort is completely smoke-free. Smoking is prohibited in all guest rooms and indoor public areas.
Pet Policy
Pets and service animals are not permitted to stay at the resort.
Tourism Tax & Local Levies
1. Tourism Tax for Foreign Guests: RM10 per room per night, effective from 1 January 2023, payable upon check-in. Guests holding a valid Malaysian Identity Card (MyKad) or MY PR Permanent Resident Card are exempted.
2. Penang Local Municipal Fee: RM3 per room per night, to be paid together with tourism tax by foreign guests at check-in.
Parking Policy
- Self-Parking: Private resort car park, complimentary for in-house guests, no reservation required.
- Parking Bays: On-site private parking, available on a first-come, first-served basis.
Cancellation & Prepayment Policy
- Cancellation and prepayment terms vary according to room type / rate plan. Please read the detailed terms of the selected rate at the time of booking.
- A prepayment of 30% will be required at the time of booking for bookings of 3 rooms or more in a single reservation, and terms differ from individual guest bookings.
Group Bookings
Separate group policies and additional deposit requirements apply for bookings of more than 10 rooms in a single reservation. A deposit of 50% of the total bill will be required, and terms differ from individual guest bookings.
Dining Policies
- Restaurants: Feringgi Grill fine-dining restaurant; Spice Market Café international buffet; Pinang Restaurant & Bar.
- Outside Alcohol: Corkage fees will be charged for consuming personal alcoholic drinks in restaurants and public areas.
Other Services
- WiFi: Complimentary high-speed WiFi throughout the resort.
- Luggage Storage: Luggage storage available before check-in and after check-out.
- In-Room Safe: Private safe provided in every guest room.
- Housekeeping: Daily housekeeping service.
- Laundry & Dry Cleaning: Paid laundry and dry cleaning services available.
- Airport Transfer: Airport pick-up and drop-off available by prior arrangement with the hotel; additional charges apply.
- Swimming Pool: Main pool and kids’ pool available for in-house guests.
- Fitness Centre: Available.
- CHI Spa: Available; non-staying guests may also book treatments by appointment.
- Kids Club: Available for children aged 5–12.
- Accessibility: Accessible guest rooms and public facilities provided.
Important Notes
> 1. Please inform the resort of your estimated arrival time in advance. You may fill it in the booking remarks column or contact the resort directly.
> 2. All special requests (baby cot, high-floor room, sea view room, etc.) are subject to room availability. The resort does not guarantee arrangement, and extra charges may apply for certain special services.
> 3. Strongly odorous fruits such as durian and mangosteen are prohibited inside the resort premises (general regulation for hotels in Malaysia).
> 4. The above policies are for reference only and subject to change by the resort. It is recommended to confirm the latest terms with the resort prior to booking.
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Location
Jalan Batu Ferringhi, Kampung Tanjung Huma, 11100 Batu Ferringhi, Penang, Malaysia
Reviews
4.9/5
Excellent
Based on
5471 reviews
Excellent
5045
Very Good
372
Average
54
Poor
0
Terrible
0
Bala Thomas
01/02/2026 12:32
Perfect in every way
The bed was incredibly comfortable and we slept wonderfully. The staff remembered our names and preferences, a lovely touch. Plenty of great restaurants and shops within walking distance.
Sven Dubois
08/23/2026 13:04
Absolutely perfect stay
The lobby was elegant and smelled wonderful.
Layla Johnson
06/03/2025 07:08
Superb in every detail
We loved the view from our window, simply stunning. The lobby was elegant and smelled wonderful. Great hotel for both business and leisure trips.
sf sdf
04/29/2026 23:41
A really nice hotel
Breakfast had enough variety to start the day well.
Mary Russo
02/17/2026 21:21
Wonderful hotel, highly recommended
Breakfast offered a wide variety of fresh and tasty options.
Showing 1 - 5 of 5471 total
System Admin
Member Since Oct 2026
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